MISSED CALL SOLUTION FOR TRADIES
Stop losing jobs to missed calls
Most tradies can’t answer every call while they’re on the job. But when customers can’t get through, they usually call the next business on Google.
When a customer can't get through, they don't wait - they call the next tradie on the list. An automatic text-back within minutes changes that. They know you got their call, they wait for you, and you win the job without needing to answer immediately
Why missed calls cost tradies work
Most customers searching for a tradie need help quickly.
If they call and there’s no answer, they often move straight to the next business.
That means missed calls can turn into:
Lost jobs
Lost quotes
Missed opportunities
Wasted marketing spend, if you're advertising
And most tradies don't even realise how many jobs they're missing.
Most Tradies Don’t Lose Jobs Because Of Bad Work - They Lose Them Because Someone Else Answered The Phone First
How missed call text back works
When someone calls your business and you can’t answer:
✔ An automatic text message is sent instantly
✔ The customer knows you received their call
✔ They can reply by text while you’re busy onsite
✔ You follow up when it suits you
Simple, fast and built for how tradies actually work.
Why this helps you get more jobs
A plumber in Ringwood was missing 3–4 calls a week while on the tools. After setting up auto-reply, he now converts 60% of those into booked jobs by following up within the hour.
Customers are far more likely to wait for your reply if they know:
✔ You received the call
✔ You’ll get back to them
✔ They can text instead
This simple system helps reduce lost jobs and makes your business easier to deal with.
More replies = more booked jobs
A plumber in Ringwood was missing 3–4 calls a week while on the tools. After setting up auto-reply, he now converts 60% of those into booked jobs by following up within the hour.
WHO THIS IS FOR
Built for Melbourne tradies and service businesses
If your business relies on phone calls and local reputation, these systems are built for you.
⚡ Electricians
🔧 Plumbers
🏗️ Builders
🌿 Landscapers
❄️ HVAC Technicians
🔥 Heater Repair
🛠️ Local Service Businesses
Serving Melbourne's eastern suburbs - Forest Hill, Ringwood, Blackburn, Box Hill, Nunawading, Wantirna, Bayswater, Mitcham and surrounds.
Why tradies choose Digital Impact Co
No lock-in contracts - month to month
Based in Vermont - Melbourne's eastern suburbs specialist
You deal directly with Claire - not an account manager
Results visible within weeks, not months
Free visibility check before you commit - see exactly where you stand before spending a dollar
Built to help you get more local work
Most customers search locally when they need a tradie quickly.
When you're on the tools, you can't always answer. This makes sure customers don't move on - so you get the job instead of whoever picked up next.
We focus on the suburbs around where you’re based first - helping you build stronger visibility and pick up more work locally before expanding further.
Simple setup. No complicated systems.
Most tradies don’t want another complicated app or process.
This works quietly in the background and helps make sure missed calls don’t turn into missed work.
Does this replace my phone?
No - it simply sends an automatic text when you miss a call.
Can customers reply to the text?
Yes - customers can reply by SMS so you can follow up later.
Will this help me get more jobs?
Yes - faster response times usually mean fewer lost jobs and more calls turning into work.
Is this only for Melbourne tradies?
We're based in Melbourne’s eastern suburbs, but we support service businesses across Australia.
Available as a standalone service from $300/month, or included in any full Google Maps management package.
Find out where your business ranks - free
Book a free 10-minute visibility check. We'll show you where you appear in local searches, how your competitors compare, and exactly what we'd fix first.
No obligation. No hard sell. Takes 10 minutes.
Helping Melbourne electricians, plumbers and service businesses get more Google reviews, rank in the top 3 on Google Maps, and never miss a job enquiry.
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Service Areas
Supporting trades across Melbourne's eastern suburbs including Forest Hill, Nunawading, Box Hill, Blackburn, Ringwood and Bayswater.
© 2026 DIGITAL IMPACT CO. ABN: 22320574342.